Complete List of Response Codes found here
Select by product line.
- Response code documentation can be found here: CashLine E-Check
- Response code documentation can be found here: Check Cashing and Deposit
- Response code documentation can be found here: Retail Sales
Below is a complete list of 4 digit Response Codes their meanings along with the expected HTTP Pages. Response codes are defined by product line by the first two digits, with 01 indicated for Retail Sales responses, 02 indicates Check Cashing and Deposit response and 03 indicates CashLine E-Check responses.
Receipt Column is defined as:
- AR – Approval Receipt
- AA – Adverse Action Receipt
- PR – Print Receipt. Using the Response Details and/or Description
- NR – No Receipt (Corrective measures are required for processing) Please display response messages and response details and description to cashier.
| Response Code | Receipt Type | Response Message | Response Details and Description | HTTP Page expected |
|---|---|---|---|---|
| 0300 | NR | Invalid Identification Number | The ID presented does not conform to known ID formats. Validate the identification, Date of Birth and Name before re-entering. | HTTP Page 400 |
| 0301 | NR | Id/Dob Mismatch | The identification does not match the Date of Birth provided or on file. | HTTP Page 400 |
| 0302 | NR | Enrollment Approved | Enrollment Approved. | HTTP Page 200 |
| 0303 | NR | Invalid SSN or ITIN | The SSN or ITIN presented does not conform to known formats. Validate the information before re-entering. | HTTP Page 400 |
| 0304 | NR | Invalid Service Type | The client's account information is configured for a different type of service or the check was not swiped. Please Reattempt the transaction. | HTTP Page 403 |
| 0306 | NR | Invalid ID or Check Type | The type of identification or the check type presented is not acceptable. Reattempt the transaction with another form of ID or check type. | HTTP Page 403 |
| 0307 | AA | Declined | Certegy could not approve the transaction. | HTTP Page 402 |
| 0308 | NR | Check Approved | The item presented has been approved. | HTTP Page 200 |
| 0309 | NR | Invalid Check MICR Number | The check's MICR number does not conform to known formats. Rescan or re-enter the information. | HTTP Page 400 |
| 0312 | AA | Declined | Certegy could not approve the transaction. | HTTP Page 402 |
| 0313 | NR | Errors in Inquiry Message to Certegy | Certain required information or data elements were missing from the request. Reattempt the transaction. | HTTP Page 400 |
| 0314 | NR | Invalid or Inactive Setup Client Account Information | The client's account information does not exist or has been deactivated in Certegy's system. Reattempt the transaction. If the issue persists, contact Certegy Client Relations at 800-237-7506. | HTTP Page 400 |
| 0315 | NR | Certegy System Error | Please reattempt the transaction. If the issue persists, contact Certegy Help Desk. | HTTP Page 500 |
| 0316 | NR | Telephone Number Missing | Please reattempt the transaction with the 10-digit telephone number included. | HTTP Page 400 |
| 0317 | NR | Telephone Number Invalid | Please reattempt the transaction with the 10-digit telephone number included. | HTTP Page 400 |
| 0321 | AR | ACH Enrollment | The item presented has been enrolled. | HTTP Page 200 |
| 0322 | AA | This Account cannot be processed as an ACH | The check presented cannot be processed as an electronic transaction. | HTTP Page 402 |
| 0323 | AR | Check Approved | Your CashLine transaction has been approved. | HTTP Page 200 |
| 0324 | NR | Check Conversion Failed | The check presented cannot be processed as an electronic transaction. | HTTP Page 402 |
| 0325 | NR | ACH Eligibility Undetermined | Certegy is unable to determine if the check presented can be converted to an electronic transaction. Follow your operational procedure for accepting the check or asking for another form of payment. | HTTP Page 402 |
| 0326 | PR | Declined - Over CashLine Limit | Certegy could not approve the transaction. The dollar amount the consumer requested exceeds what is available in their CashLine limit. Please call Customer Care at 833-293-3131. | HTTP Page 402 |
| 0327 | NR | Over State Limit | Certegy could not approve the transaction. The dollar amount the consumer requested exceeds the daily or weekly allowance by state. | HTTP Page 402 |
| 0328 | NR | Over Casino Limit | Certegy could not approve the transaction. The dollar amount the consumer requested exceeds the daily or weekly allowance by the casino. | HTTP Page 402 |
| 0329 | NR | Void Successful | The previously authorized transaction has been recalled and successfully voided from Certegy's system. | HTTP Page 200 |
| 0330 | NR | Void Failed | Certegy was not able to recall the previously authorized transaction from our settlement system. Follow your operational procedure for return / refunds. Original transaction will settle through ACH network. | HTTP Page 402 |
| 0331 | NR | Check Already Voided | The check presented has been previously voided in Certegy's system. | HTTP Page 402 |
| 0332 | NR | Duplicate Check | This check has already been approved and converted through Certegy's system. | HTTP Page 402 |
| 0333 | NR | Transaction Not Processed | The transaction could not be acknowledged or voided, the UID and or reference numbers did not match the original authorization. Check the authorization details and reattempt. | HTTP Page 402 |
| 0334 | NR | Too Late to Void | The check has already been converted and processed through the ACH network. It can no longer be voided. | HTTP Page 402 |
| 0337 | NR | Unable to Process the ID Electronically | Please manually enter the consumer's ID and resend the transaction to Certegy. | HTTP Page 400 |
| 0366 | NR | MICR is ACHable but the address is invalid | Certegy could not approve this transaction. The consumers address is invalid. Please re-check the consumers address and try again. | HTTP Page 402 |
| 0367 | NR | MICR is NOT ACHable and the address is invalid | Certegy could not approve this transaction. The consumers address is invalid and this account cannot be processed as an ACH. | HTTP Page 402 |
| 0385 | NR | Email Address Error | The email address presented is already being used. Please validate the information before re-entering. | HTTP Page 402 |
| 0386 | NR | Invalid Email Format | The email address presented does not conform to known formats. Please validate the information before re-entering. | HTTP Page 400 |
| 0387 | AA | Declined(Delayed Settlement) | Settlement period chosen cannot be completed, customer has reached the maximum number of Delayed Settlements allowed. | HTTP Page 402 |
| 0388 | AA | Declined(Delayed Settlement) | Settlement period requested is not available. Please choose a different Settlement Period. | HTTP Page 402 |
| 0389 | NR | Agreement Required | Transaction cannot proceed without agreeing to the Terms and Conditions. | HTTP Page 402 |
| 0390 | PR | Consumer Account Inactive | The consumer is already enrolled in CashLine, however the consumer account is listed as inactive. Please call Customer Care at 833-293-3131. | HTTP Page 402 |
| 0391 | NR | Duplicate Account | The bank account provided is already in use. | HTTP Page 402 |
| 0392 | NR | DAP Hit | Consumer found on Disassociated Persons List. | HTTP Page 402 |
| 0393 | NR | Duplicate Account Nickname | The account nickname given is already in use. | HTTP Page 402 |
| 0394 | NR | Account Limit Met | The maximum number of accounts allowed has been reached. | HTTP Page 402 |
| 0395 | NR | Shared Account Limit Met | The maximum number of consumers allowed for this account has been reached. | HTTP Page 402 |
| 0396 | NR | ID Limit Met | The maximum number of IDs allowed has been reached. | HTTP Page 402 |
| 0397 | PR | Error Adding SSN or ID | Certegy could not update the consumer record. Our records indicate a consumer is already enrolled using this SSN or ID. Please call Customer Care at 833-293-3131. | HTTP Page 402 |
| 0398 | NR | Limit Increase Not Approved | Due to a recent limit increase Certegy is unable to process this request. | HTTP Page 402 |
| 0399 | PR | Declined (Consumer is Already Enrolled) | Our records indicate this Driver's License or Social Security Number is already enrolled in CashLine or the account is inactive. Validate the consumer's information is correct and try again. Please call Customer Care at 833-293-3131. | HTTP Page 402 |